Returns & Replacement Policy

Last updated: July 2026

1. Every KFORU Studio item is made to order

We do not hold inventory. Each t-shirt, sweatshirt and hoodie is printed individually for you after your order is placed, in the exact size and colour you selected. Because nothing is pre-made and no two orders are identical, a returned item cannot be resold.

For this reason we do not accept returns or exchanges for size issues, colour preference, or change of mind. Please check the Size Guide before ordering. Our garments follow true-to-size US unisex sizing — size up one for an oversized fit.

2. Order changes and cancellations

Within 12 hours of ordering — we can change size, colour or shipping address, or cancel in full at no charge. Email us right away with your order number.
After 12 hours — your artwork has entered production and can no longer be modified or cancelled.

3. Our print quality guarantee

We stand fully behind our printing. We will send a free replacement — or a refund if a replacement is not possible — in any of these cases:

The item arrived damaged, stained or torn
The print is misplaced, faded, cracked or misprinted
You received the wrong size, colour, garment or design versus your order confirmation
The garment has a manufacturing defect (broken stitching, holes, faulty seams)
Your parcel was confirmed lost in transit by the carrier

Replacement is our default remedy. It puts the correct item in your hands at no extra cost and is faster than a refund cycle. If you would rather have a refund, say so in your claim and we will honour it.

4. How to file a claim

Email pirapiraboxes.llc@gmail.com within 30 days of delivery with:

Your order number
A clear photo of the full garment laid flat
A close-up photo of the defect or print issue
A photo of the neck label showing the printed size

We reply to every claim within 1–2 business days. Approved replacements are reprinted and shipped immediately. You do not need to ship the faulty item back — please keep it or donate it.

5. Refund processing

Approved refunds go back to your original payment method within 3–5 business days of approval. Your bank may take a further 5–10 business days to display it. Original shipping charges are refunded only when the entire order is at fault.

6. What is not covered

Wrong or incomplete shipping address. Address accuracy is the buyer's responsibility. Parcels returned to sender can be reshipped once you cover the reshipping cost.
Ordering the wrong size. See section 1 — a Size Guide is on every product page.
Unclaimed parcels left at a carrier depot or locker beyond the holding period.
Normal wear or damage from incorrect washing. Wash cold, inside out, tumble dry low.
Minor print variation of up to 0.5 inch in placement, or slight colour shift between screen and fabric — both are inherent to made-to-order printing.

7. Late or missing parcels

If tracking has not updated for 7 consecutive days, or your estimated delivery date has passed, contact us and we will open a carrier investigation. Lost-parcel claims must be filed within 20 days (US) or 30 days (international) of the estimated delivery date.